Terms & conditions

Sheesh Casino Terms and Conditions 1.0

Last Updated: September 2, 2024

THE WEBSITE, PLATFORM AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING, AND NO ACTUAL MONEY IS REQUIRED IN ORDER TO PLAY.

These Terms and Conditions form a binding legal agreement between You and Sheesh and apply to your access to, and use of our platform and our games. Please take the time to carefully read these terms and conditions. By accepting these terms and conditions, you acknowledge that you have done so and also inseparably linked to our Privacy Policy, Responsible Social Gameplay Policy, Sweepstakes Rules, Customer Acceptance Policy and any other game-specific or promotion-specific terms associated with the website.

It is important to acknowledge that if you live in any of the excluded territories as defined in clause 2.1, you may not proceed any further - you are not eligible to access or use the platform, create a customer account, play the games, or interact with sheeshcasino.com in any other way

PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND Sheesh THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. SEE CLAUSE X FOR MORE INFORMATION.

1. DEFINITIONS

Collective Arbitration: means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding

Content: means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.

Customer Account: means an account held by a Registered Customer.

Excluded Territories: means the states of Alaska, Georgia, Hawaii, Idaho, Nevada, Maine, Oregon, Rhode Island, Washington, Michigan in the United States of America, as well as any outlying U.S. territories or possessions, and any other jurisdiction outside of the United States.

Fraudulent Conduct: means of any conduct described in clause Y

Game: means any or more Games(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and/or remove Games from the Platform (including limiting their availability in certain jurisdictions) at our sole discretion for any reason.

Gold Coins: means the virtual social gameplay token which enables you to play the Sheesh Games. Gold Coins have absolutely no monetary value and cannot under any circumstances be redeemed for prizes.

Inactive Account: means a Customer Account that has not recorded any log in or lout out of a period of time exceeding 12 consecutive months.

Merchandise: means any physical goods provided to you by Sheesh as a reward in a competition, challenge, or tournament prize.

Participate: means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause Z.

Payment Medium: means any card, online wallet, financial/bank account, or any other payment medium used to purchase Gold Coins or Gold Coin packages.

Platform: means the services provided through any URL or mobile application belonging to, or licensed to, Sheesh, and branded as part of the “Sheesh” family of games, including the website located at https://www.sheeshcasino.com/, and all subdomains, subpages, and sister sites thereof, as well as all Games, features, tools and services available thereon.

Player or You: means any person who Participates, whether or not a Registered Customer

Prizes: means prizes won when playing Promotional Play Games which are redeemable for valuable prizes in accordance with Sweepstakes Rules.

Promotional Play: means participation in our sweepstakes promotions by playing any games on the Platform with Sweeps Coins.

Registered Customer: means a Player who has successfully registered a Customer Account, whether that account is considered active or not.

Sheesh Games or Standard Play: means any game played with Gold Coins. We may give you Gold Coins free of charge when you sign up to the Platform and thereafter at regular intervals when you log into the Platform. You may win more Gold Coins when you play the Sheesh Games and you may purchase more Gold Coins on the Platform. Sheesh Games are Social Games only and you cannot redeem any prize or winnings as a result of your play on Gold Coins.

Sweeps Coins: means sweepstakes entries subject to the Sweepstake Rules. We may give you Sweeps Coins free of charge when you sign up to a Platform, as a free bonus when you purchase Gold Coins or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more Sweeps Coins when you Participate in Promotional Play. YOU CANNOT PURCHASE SWEEPS COINS.

Sweepstakes Rules: means the sweepstakes rules available on the Platform.

Terms and Conditions: means these terms and conditions, as amended from time to time.

Third Party Website: means a third party website not controlled by us.

2. SHEESH CASINO STATEMENT

2.1 The following are “Excluded Territories”:

  1. Any country that is not the United States of America (US);
  2. Within the US the following states are excluded;
    1. Alaska
    2. Connecticut
    3. Georgia
    4. Hawaii
    5. Idaho
    6. Maine
    7. Michigan
    8. Nevada
    9. Oregon
    10. Rhode Island
    11. Washington
    12. Any other states or jurisdictions which, under the laws applicable to you, are legally precluded from playing the Games offered on the Platform, and any other jurisdictions Sheesh excludes, in its sole discretion, from time to time.

2.2. BY ACCEPTING THESE TERMS AND CONDITIONS, ACCESSING OR USING THE PLATFORM, CREATING A CUSTOMER ACCOUNT, AND/OR PLAYING THE GAMES, YOU SPECIFICALLY REPRESENT TO US THAT YOU DO NOT LIVE IN ANY OF THE EXCLUDED TERRITORIES. WE ARE SPECIFICALLY RELYING ON SUCH REPRESENTATIONS IN PROVIDING YOU ACCESS TO THE PLATFORM, CUSTOMER ACCOUNT, AND GAMES. IF YOU RESIDE IN ANY OF THE EXCLUDED TERRITORIES AND NONETHELESS CHECK THE BOX FOR ACCEPTANCE OF THESE TERMS AND CONDITIONS, ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND/OR PLAY THE GAMES DESPITE OUR EFFORTS TO PREVENT YOU FROM DOING SO, WE CONSIDER YOUR ACTIONS TO BE A MATERIAL MISREPRESENTATION TO US, A FRAUDULENT INDUCEMENT OF OUR SERVICES, AND A VIOLATION OF THESE TERMS AND CONDITIONS, AND WE RESERVE ALL RIGHTS TO TAKE APPROPRIATE ACTION AGAINST YOU.

2.3 NO PURCHASE OR PAYMENT IS NECESSARY TO PARTICIPATE OR PLAY THE GAMES. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.

2.4 ONLY CUSTOMERS IN THE CONTINENTAL UNITED STATES AND HAWAII (EXCEPT FOR THE EXCLUDED TERRITORIES) ARE ELIGIBLE TO ACCESS AND USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND PLAY THE GAMES.

3. REGISTRATION & CUSTOMER WARRANTIES & RESTRICTIONS

3.1 Registration

  1. When you try to register a Customer Account you will be requested to provide the following information:
    1. Full Legal Name;
    2. Date of Birth;
    3. Permanent Address;
    4. Email Address
  2. Sheesh will also request you to provide a copy of state/government issued identification document and proof of address upon registration. You will also be requested to set a username and password.

3.2 Warranties & Restrictions

  1. You declare and warrant that:
    1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, legally allowed to participate in the Games offered on the Platform;
    2. WHEN PARTICIPATING IN STANDARD OR PROMOTIONAL PLAY, YOU DO NOT RESIDE IN, OR ACCESS THE PLATFORM FROM, THE EXCLUDED TERRITORIES;
    3. You use our Platform strictly in your personal capacity for recreational and entertainment purposes only;
    4. You participate in the Games on your own behalf and not on behalf of any other person(s);
    5. All the information that you provide to use during the term of validity of these Terms of Conditions is true, complete and correct, and you will notify of any change to such information;
    6. Money that You use to purchase Gold Coins is not tainted with any illegality and in, particular, does not originate from from any illegal activity or source;
    7. You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior; and
    8. In relation to the purchase of Gold Coins, you must only use a valid payment method (or credit card, where applicable) which lawfully belongs to you.
    9. you will not purchase Gold Coins from a business or corporate account, but only an account held in your name;
    10. GOLD COIN PURCHASES MADE FROM WITHIN THE STATES OF WASHINGTON, MICHIGAN AND MONTANA IN THE UNITED STATES OF AMERICA WILL BE VOIDED AND REFUNDED, MINUS AN ADMINISTRATIVE FEE OF UP TO 10% OF THE TOTAL PURCHASES MADE BY THE PLAYER, IN ADDITION TO ANY CHARGES THAT MAY BE LEVIED BY THE BANK OR FINANCIAL INSTITUTION MANAGING THE AFOREMENTIONED REVERSAL.
    11. It is a Player’s responsibility to ensure that their Participation is lawful in their jurisdiction. Any person who is knowingly in breach of clause 3, including any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by Participating through a third party or on behalf of a third party located in a jurisdiction where it is unlawful to Participate, is in breach of these Terms and Conditions. You may be committing fraud and may be subject to criminal prosecution.
    12. You shall not act in a manner that is defamatory, trade libelous, threatening, or harassing.
    13. You must cooperate in any investigation or provide confirmation of your identity or the accuracy of any information you provide to us.
    14. You declare that your access and use of the Platform and/or the Games, and your execution and delivery of, and the performance of your obligations under these Terms and Conditions, will not result in a breach of any applicable laws, rules or regulations or of any order, decree or judgment of any court, any award of any arbitrator or those of any governmental or regulatory authority in any jurisdiction.

3.3 Eligible Players

Employees and contractors of Sheesh, any of its respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 3 months of the year) are not eligible to Participate.

3.4 Acceptance

By accepting these Terms and Conditions you agree that your Participation is at your sole option, discretion and risk. You will have no claims whatsoever against us or any of our partners, or respective directors, officers, employees, or contractors in relation to your use of the Platform or the Games.

4. LICENSE

4.1 Subject to your agreement and continuing compliance with these Terms and Conditions, Sheesh grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Gold Coins and Sweeps Coins, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.

4.2 These Terms and Conditions do not grant you any right, title or interest in the Platform or Content.

4.3 You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) shall be immediately and automatically terminated.

4.4 In the event that the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you are not granted any license to, and must refrain from accessing, the Platform or relevant Game.

5. YOUR CUSTOMER ACCOUNT

5.1 Single Account

  1. You are allowed to have only one Customer Account, including any Inactive Account, on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be canceled or suspended and the consequences described in clause A may be enforced.
  2. You must notify us immediately if you notice that you have more than one registered Customer Account, whether active or not, on the Platform.
  3. DO NOT CREATE A NEW CUSTOMER ACCOUNT IF YOU WISH TO CHANGE YOUR EMAIL, ADDRESS OR OTHER PERSONAL INFORMATION.

5.2 Accuracy

  1. You are required to keep your registration details up to date at all times
  2. All the personal information provided by you or further updates, must be identical to that listed on your government issued identification.

5.3 Security and Responsibility of Your Customer Account

  1. As part of the registration process, you will have to choose a password to login into the Platform.
  2. It is your sole and exclusive responsibility to ensure that your Customer Account login details and any Payment Methods are kept secure and are only accessible by you. You accept full responsibility for any unauthorized use of your Customer Account and any activity linked to your Customer Account, including by a minor (which in all events is prohibited).
  3. We strongly recommend that you enable multi-factor authentication for your account.
  4. You must not share your Customer Account or password with another person, let anyone else access or use your Customer Account or do any other thing that may jeopardize the security of your Customer Account.
  5. If you become aware of, or reasonably suspect that security in your Customer Account has been compromised, including loss, theft or unauthorized disclosure of your password and Customer Account details, you must notify us immediately.
  6. You are solely responsible for maintaining the confidentiality of your password and you will be held responsible for all uses of your Customer Account, including any purchases made under the Customer Account, whether those purchases were authorized by you or not.
  7. You are solely responsible for anything that happens through your Customer Account, whether or not you undertook those actions.
  8. You acknowledge that your Customer Account may be terminated if someone else uses it and/or engages in any activity that breaches these Terms and Conditions or is otherwise illegal.
  9. Sheesh is not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive.

5.4 Transfer of Accounts, Gold Coins and Sweeps Coins.

  1. You may not transfer Gold Coins or Sweeps Coins between Customer Accounts, or from your Customer Account to other players, or to receive Gold Coins or Sweeps Coins from other Customer Accounts into your Customer Account, or to transfer, sell or acquire Customer Accounts. Any attempt to circumvent these prohibitions is ground for immediate closure of your Customer Account, without prejudice to any other rights or remedies available to us.

5.5 Inactive Customer Accounts

We reserve the right to close your Customer Account if it is deemed to be an Inactive Account

5.6 Closing of Customer Accounts

  1. If you wish to close your Customer Account you may do so at any time by sending an email to support@sheeshcasino.com and submitting a request to close your Customer Account. Closing your Customer Account will forfeit all continued access to and right to use, enjoy or benefit from any Gold Coins, Sweeps Coins and unredeemed Prizes associated with your Customer Account.
  2. If you have concerns about possible responsible social gameplay issues, please consult our Gameplay Self-Exclusion Policy, which is accessible here.
  3. You may be able to open your Customer Account again (unless you have implemented a self-exclusion) by sending an email to support@sheeshcasino.com. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, who abide by strict customer protection guidelines.

5.7 Discretion to Refuse or Close Accounts

We reserve the right to place limits on, suspend, close, or refuse to open a Customer Account in our sole discretion with or without any reason given.

6. GOLD COINS

6.1 Gold Coins

  1. Gold coins do not have a monetary value and can only be used to play Standard Games. GOLD COINS CAN BE USED FOR ENTERTAINMENT ONLY AND CANNOT BE REDEEMED FOR ANY VALUE WHATSOEVER.
  2. Sheesh will give Gold Coins FREE OF CHARGE on:
    1. Daily Logins – You can claim Gold Coins once per day, through logging on your Customer Account and claim your daily reload.
    2. Promotional Giveaways – Promotional giveaways organized by Stake on its social media accounts (Meta, Discord, TikTok, Twitter, Instagram, etc.).
    3. You may also win more Gold Coins when you play in Standard Play and you may purchase more Gold Coins on the Platform.
    4. You cannot win Prizes when you Participate in Standard Play.

6.2 Gold Coin Purchases

  1. The purchase of Gold Coins is the purchase of a license that allows you to Participate in Standard Play Games and it is not a deposit of funds which can be withdrawn. Funds used to purchase Gold Coins will not, and cannot, be refunded to you. Gold Coins do not have any real money value.
  2. You can purchase Gold Coins on the Platform through one of the Payment Methods available on the website.
  3. The Payment Methods you use to purchase Gold Coins must be legally and beneficially owned by you and in your name. If it comes to our attention that the name you registered on your Customer Account and the name linked to your Payment Method differs, your Customer Account will be immediately suspended. Should your Customer Account be suspended, we recommend that you contact Customer Support through the support@sheeshcasino.com
  4. Sheesh reserves the right to request documents and information to verify the legal and beneficial ownership of the Payment Methods you use to make Gold Coin purchases.
  5. You agree that we and/or our Payment Administration Agents and payments facilitators may store your payment information (i.e. card number or token) to process your future purchases. By accepting these Terms and Conditions, you authorize Sheesh and/or our Payment Administration Agents and payments facilitators to store your payment credentials in compliance with applicable payment processing regulations.
  6. Once a Gold Coin purchase has been made, the funds will be drawn from your Payment Methods as soon as practicable. We begin processing a payment for the purchase of Gold Coins when you click on “Purchase Gold Coins” button.
  7. The maximum Gold Coin purchase that can be made is (i) $300 (three hundred US Dollars) per transaction; and (ii) $ 9,000 (nine thousand US dollars) per day or as amended from time to time
  8. No Refunds. Purchases of Gold Coins are final and are not refundable, transferable or exchangeable. You agree to notify us about any billing problems or discrepancies within 14 days from the date of your purchase. If you do not bring them to our attention within 14 days, you agree that you waive your right to dispute such problems or discrepancies. You are responsible for and agree to reimburse us for all reversals, charge-backs, claims, fees, fines, penalties and any other liability incurred by us (including costs and related expenses) that were caused by or arising out of payments that you authorized or accepted or that were authorized or accepted using your Customer Account (even if not authorized by you).

6.3 Currency

  1. All Gold Coin purchases must be made using the fiat (bank or card) or potential crypto currency supported by the Platform.
  2. Any exchange or transaction fees, charges or related costs that may be incurred as a result of, or in relation to, your purchase of Gold Coins are to be borne solely by you, including but not limited to any losses or additional costs arising from foreign exchange fluctuations.
  3. All Gold Coin purchases and direct bank transfer payments are executed in USD. It is a Player’s responsibility to ensure that their nominated bank account can accept transactions in USD.

7. GOLD COINS & SWEEPS COINS

7.1 You may participate in any Game only if you have sufficient Gold Coins or Sweeps Coins (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of Gold Coins or otherwise.

7.2 From time to time, we may assign minimum or maximum Gold Coin purchases as specified and offered on the Platform.

7.3 Once a Gold Coin purchase has been made, the funds will be drawn from your Payment Medium as soon as practicable.

7.4 The purchase of Gold Coins is the purchase of a license that allows you to Participate in Standard Play Games and is not the deposit of funds which can be withdrawn. Funds used to purchase Gold Coins will not, and cannot, be refunded to you, except as provided for in clause 6.6. Gold Coins do not have any real money value.

7.5 Gold Coins or Sweeps Coins that have been submitted for play and accepted cannot be changed, withdrawn or canceled and the Gold Coins or Sweeps Coins (whichever applicable) will be drawn from your Gold Coin or Sweeps Coins balance instantly.

7.6 If you are found to have one or more of your purchases returned or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases and winnings will be deemed void and requests to redeem Sweeps Coins for Prizes will not be allowed.

7.7 In accordance with the Sweepstake Rules:

  1. unless we require otherwise in accordance with clause 7.7(b), any Sweeps Coin allocated to you is only required to be played once before it is eligible to be redeemed as a Prize; and
  2. We may, in our sole discretion, require that any Sweeps Coins allocated to you be played a greater number of times (not exceeding 20) in any combination of Promotional Play Games before it is able to be redeemed as a Prize.

8. GAMES

8.1 Void Games: We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.

8.2 Final Decision: In the event of a discrepancy between the result showing on a user’s device and Sheesh server software, the result showing on the Sheesh server software will be the official and governing result.

9. PROMOTIONS

9.1 All promotions, including Games played in Promotional Play, contests, special offers and bonuses, are subject to these Terms and Conditions, the Sweepstakes Rules and to additional terms that may be published at the time of the promotion.

9.2 In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.

9.3 Sheesh reserves the right, at its sole discretion, to withdraw or modify such promotions (including their availability) without prior notice to you.

9.4 If, in the reasonable opinion of Sheesh, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.

9.5 Without limiting clause B, you confirm that you grant Sheesh an irrevocable, perpetual, worldwide, nonexclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.

10. REDEMPTION OF PRIZES

10.1 Subject to these Terms and Conditions:

  1. When you choose to redeem Prizes for gift cards, the gift cards will be allocated to the email address that you have registered against your Customer Account, or if this is not technically possible, then to an alternative email address you nominate, provided that email address is also your address and not that of a third party; and
  2. When you choose to redeem Prizes for cash, the cash payment will be made to the Payment Medium from which you purchased Gold Coins, or if this is not technically possible, then to an alternative financial account you nominate, provided that account is legally and beneficially owned by you. We reserve the right to require the use of the same payment method for redemption of Prizes as was used to purchase Gold Coins, or a specific payment method at our own discretion.

10.2 Limits and Fees

  1. We reserve the right to charge fees for processing the redemption of Prizes to you and to set a minimum redemption threshold of SC100 for Prize redemptions.
  2. In New York and Florida, the maximum redemption value for a Prize won on any one spin or play is USD $5,000 and any Prize with a value in excess of USD $5,000 will be reduced to a maximum value of USD $5,000.
  3. We reserve the right, in our sole discretion, to limit the value of your Prize redemptions to:
    1. USD$10,000 per day; or
    2. any other amount over any time that we consider necessary to satisfy our regulatory obligations or the requirements of our partners and suppliers.

10.3 Your responsibility for Prize Redemptions and Accuracy of Details

  1. When you choose to redeem Prizes for gift cards pursuant to clause 10.1, it is your sole responsibility to ensure that the email address and all relevant details you provide are accurate. If the details you have provided are not accurate, and we have processed the redemption using the details you have provided, the redemption of that Prize is complete and we are not required to reissue the gift cards.

10.4 If no valid email address is provided to us within 60 days of a request from us to do so, Sheesh is not obliged to allocate the gift cards to you and may in its discretion deem the Prizes to be void.

10.5 When you choose to redeem Prizes for cash, it is your sole responsibility to ensure that your financial institution will accept payment from us into your bank account. Sheesh has no obligation to check whether your financial institution will accept payments from us to your nominated bank account.

10.6 Subject to clause 10.7, we will not make payments into an account or online wallet which does not match your verified name or the name you provided when registering your Customer Account, or that is not legally and beneficially owned by you.

10.7 Prizes redeemed for cash:

  1. will be paid into a joint account or joint wallet provided that one of the names on the joint account or joint wallet matches the name you provided when registering your Customer Account or your verified name and all verification checks we require in relation to you and the other account holder are completed to our satisfaction. For the avoidance of doubt, if either joint account holder does not satisfy our verification requirements, as determined solely at our discretion, we will not make payments into the nominated joint account;
  2. will not be paid into:
    1. a joint account or joint wallet where one of the joint owners is a minor; or
    2. custodial accounts; or
    3. any account held on trust for, or for the benefit of, a third party (including a minor).
    4. any account that is considered a business or sole proprietorship

10.8 Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where you have chosen to redeem a Prize for cash and the details you have provided are not accurate, and we have processed the payment using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment.

10.9 You acknowledge and agree that, if your financial institution will not accept payments from Sheesh or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:

  1. you will be required to nominate an alternative bank account for the payment;
  2. there will be delays in the processing of the payment to you; and
  3. if you are unable to nominate an alternative bank account which meets the requirements set out in these Terms and Conditions within 60 days of a request from us to do so, Sheesh is not obliged to make the relevant payments to you and may in its discretion deem the Prizes to be void.

10.10 Timing and Frequency for Prize Redemptions

  1. We process requests to redeem Prizes in the order in which they are received. Our goal is to process your request as soon as practicable.
  2. We will only process one Prize redemption request per Customer Account in any 24 hour period.
  3. When you choose to redeem Prizes for cash you acknowledge and agree that it may take up to 10 business days to process the relevant payment into your nominated bank account.
  4. There may be delays in payments due to our identity verification process and certain Payment Mediums will require additional verification at the time of redemption.
  5. Payments of over $10,000 may require a longer processing time than usual due to bank clearance and security and fraud checks and may also be paid in more than one lump sum. This may add up to 7 days to the normal processing time but is dependent on the circumstances of each individual case.
  6. Without limited clause 10.11, you can request to redeem a Prize of any value; however, we reserve the right to:
    1. reject a Prize redemption request on the basis that it exceeds the limits referred to in clause 10.2(b) or 10.2(c); or
    2. allocate or pay Prizes in smaller increments over a number of days until all of the Prize has been allocated or paid.

10.11 Payment Administration Agent

  1. You acknowledge and agree that we may in our sole discretion, from time to time, appoint one or more Payment Administration Agents to accept or make payments (including merchant facilities) from or to Players on our behalf.
  2. A Payment Administration Agent will have the same rights, powers and privileges that we have under these Terms and Conditions and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event will we be liable to any Player for any loss, damage or liability resulting from the Payment Administration Agent's negligence or acts beyond the authority given by Sheesh.

10.12 Expiry and Forfeiture

  1. Sweeps Coins are only valid for 60 days from the date you last logged on to your Customer Account and will thereafter automatically expire.
  2. Sweeps Coins may be forfeited if a Customer Account is closed for any reason, or at our discretion, even if reinstated at a later date.

10.13 Updating Payment Details

Updating or adding additional payment details for the sole purpose of redeeming Prizes may only be done by you when logged into your Customer Account and when you are undergoing the process of redeeming a Prize. We cannot update or add additional payment details on your behalf.

10.14 Refused Prizes

If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by Sheesh, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any 3 month period, Sheesh reserves the right to suspend your Customer Account to undertake investigations to ensure that the Platform is not being used as a vehicle for fraudulent activity.

10.15 Mistaken Additions

If at any time we mistakenly add Gold Coins or Sweeps Coins to your Customer Account that do not belong to you, whether due to a technical error, human error or otherwise, the Gold Coins or Sweeps Coins added by mistake will remain Sheesh property and will be deducted from your Customer Account. If you become aware that you have mistakenly received a prize redemption that does not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event you discover an incorrect addition of Gold Coins or Sweeps Coins, you are obliged to notify Customer Support without delay via Live Chat and/or support@sheeshcasino.com.

11. VERIFICATION

11.1 You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require or that are required of us under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime.

11.2 Until all required verification checks are completed to our satisfaction:

  1. any request you have made for redemption of Prizes will remain pending; and
  2. We are entitled to restrict your Customer Account in any manner that we may reasonably deem appropriate, including by suspending or closing your Customer Account.

11.3 We will carry out additional verification procedures in accordance with our internal anti-financial crime policies, including without limitation for any cumulative or single redemption of Prizes exceeding a value of $2,000 (or any USD amount that is equivalent to or greater than $600 from time to time). Verification procedures may, for example, include requests for, and our examination of, copies of your:

  1. identification documentation (including photo identification) such as a State ID;
  2. Government issued identification document (including photo identification) such as Passport
  3. proof of your address (such as a utility bill, lease agreement, etc.); and
  4. source of wealth or source of funds documentation such as a pay stub or bank statement
  5. previous year’s tax returns if applicable
  6. completed 1099 form on Customer Account redemptions of over $600
    1. Falsifying a 1099 or Social Security Number will have serious consequences, including federal legal repercussions, and potential tax fraud charges.

11.4 Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided any document we request from you in the form that we require within 30 days’ of the date the document was first requested, then we are under no obligation to continue with the verification check and we may, in our sole discretion, close or otherwise restrict your Customer Account in any manner that we may reasonably deem appropriate.

11.5 Players who request the redemption of Prizes held in a suspended or closed Customer Account should contact Customer Support via support@sheeshcasino.com. Nothing in this provision should be construed as conveying a right to any such redemption. Your rights in that regard are as set out elsewhere in these Terms and Conditions.

11.6 External Verification Checks

  1. You agree that Sheesh may use third party service providers to run external identification and other verification checks on all Customers on the basis of the information provided by you from time to time
  2. includes; global watch lists & OFAC, FBI, Finserv, etc.

12. RESPONSIBLE SOCIAL GAMEPLAY

12.1 Sheesh actively supports responsible social gameplay and encourages its Players to make use of a variety of responsible social gameplay features.

12.2 You may, at any time, request to take a break, self-exclude or permanently close your Customer Account. You may also set a limit on your purchases of Gold Coins, the amount of Sweeps Coins you play or the time you spend logged into your Customer Account. We refer you to our Responsible Play Policy for full details.

12.3 Sheesh is committed to providing excellent customer service. As part of that pledge, Sheesh is committed to supporting responsible social gameplay. Although Sheesh will use all reasonable endeavors to enforce its responsible social gameplay measures, Sheesh does not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or Sheesh is unable to enforce its measures/policies for reasons outside of Sheesh’s reasonable control.

12.4 You may, at any time, request a time-out or self-exclusion from our Games. Please check our self-exclusion procedure here

13. FRAUDULENT CONDUCT

13.1 As a condition to access the Games or Platform, you may not, directly or indirectly:

  1. hack into any part of the Games or Platform through brute forcing, key-logging, password mining, phishing, or any other means;
  2. attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;
  3. knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;
  4. circumvent the structure, presentation or navigational function of any Game so as to obtain information that Stake has chosen not to make publicly available on the Platform;
  5. engage in any form of cheating or collusion;
  6. use the Platform and the systems of Sheesh to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
  7. participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:
    1. special offers or packages emailed to a specific set of Customers and redeemable by URL; or
    2. identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading Sheesh as to a Customer’s identity.
  8. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.
  9. If Sheesh suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms and Conditions, your access to the Platform will be deactivated immediately and your Customer Account may be deactivated or suspended. If your Customer Account is deactivated or suspended under such circumstances, Sheesh is under no obligation to reverse any Gold Coin purchases you have made or to redeem any Stake Cash that may be in your Customer Account. In addition, Sheesh may pass any necessary information on to the relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions. You will cooperate fully with any Sheesh investigation into such activity.
  10. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Customer, please notify us immediately via the means of communication listed in the Terms & Conditions.

14. INTELLECTUAL PROPERTY

14.1 The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, Sheesh or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions) and in accordance with all applicable laws, rules and regulations.

14.2 You acknowledge that Sheesh is the proprietor or authorized licensee of all intellectual property in relation to any Content.

14.3 Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.

14.4 You grant Us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by Sheesh.

14.5 You must not reproduce or modify the Content in any way, including by removing any copyright or trademark notice.

14.6 All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.

15. DISRUPTIONS AND CHANGE

15.1 No Warranties

The Platform is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform (including the Games and Content).

15.2 Malfunctions

Sheesh is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.

15.3 Sheesh accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its Content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its Content or any errors or omissions in Content.

15.4 In the event of a Platform system malfunction all Game play on that Platform is void.

15.5 In the event a Game is started but fails to conclude because of a failure of the system, Sheesh will use commercially reasonable efforts to reinstate the amount of Gold Coins or Sweeps Coins played (whichever applicable) in the Game to you by adding them to your Customer Account. Sheesh reserves the right to alter Player balances and account details to correct such mistakes.

15.6 Sheesh reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, Gold Coin balances, Sweeps Coins balances or other balances, that may be due to misconfiguration or a bug, will be canceled and removed from the Platform. Player balances and account details may be altered by Sheesh in such cases in order to correct any mistake

15.7 Changes to the Platform

Sheesh reserves the right to suspend, modify, remove or add Content (including its availability) to the Platform at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification to, or suspension, unavailability, or discontinuance of, the Platform (including any Game, promotion, challenge or Content thereon) and you will have no claims against Sheesh in such regard.

15.8 Service Suspension

We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such maintenance. We will restore the Platform, as soon as is reasonably practicable, after such temporary suspension or maintainance.

16. TERRITORIAL AVAILABILITY

16.1 The Platform, or any feature thereof (including any and all Games, promotions, challenges and Content), may not be available in all territories and jurisdictions and Sheesh makes no representation that the Platform is or shall remain available for use in any particular territories and jurisdictions. You acknowledge and agree that Sheesh may (at its sole discretion) change, restrict or prohibit the availability of all or a portion of the Platform in certain territories and jurisdictions at any time, and you will have no claims against Sheesh in such regard.

17. VIRUSES

17.1 Although we take all reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus in case of a breach, malware, or hack.

18. PRIVACY POLICY

18.1 Sheesh is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.

18.2 Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to account registration.

19. MARKETING COMMUNICATIONS

19.1 You consent to receive marketing communications from P8D Interactive Inc. in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting Customer Support via support@sheeshcasino.com.

20. USE OF LIVE CHAT SERVICES

20.1 We may provide you with a Live Chat service to talk to our Customer Support representatives or to talk to other Customers. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.

20.2 . Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.

20.3 Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Customers or Sheesh employees and representatives.

20.4 You will not use any Live Chat service to engage in any form of harassment or offensive behavior, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.

20.5 You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.

20.6 You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.

20.7 You will not use any Live Chat service to distribute, promote, or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Player’s systems in any way.

20.8 We reserve the right to remove any Live Chat service from the Platform at any time

20.9 We will not be liable if damages arise out of the Live Chat service.

20.10 We reserve the right to report any suspicious activity in the Live Chat service to authorities.

21. COMPLAINTS AND CUSTOMER SUPPORT

21.1 If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any Game), you may contact us at support@sheeshcasino.com

21.2 All email communications between you and Sheesh Casino should be carried out using the email address that you have registered with. Failure to do so may result in our response being delayed.

21.3 The following information must be included in any written communication with Sheesh Casino (including a complaint);

  1. Your username;
  2. You first and last name; as registered on your Customer Account;
  3. A detailed explanation of the complaint;
  4. Any specific dates, times, or screenshots associated with the claim (if applicable)

21.4 Failure to submit a written communication with the information outlined may result in a delay in our ability to identify and respond within a reasonable timeframe. In some circumstances, it may take up to 15 calendar days to respond to a complaint.

21.5 After completing our internal complaints process, if the player feels the complaint was not resolved to their satisfaction, the player may choose an external examination of the handling of their complaint by contacting adr.org. Your decision whether or not to engage the American Arbitration Association is entirely voluntary.

22. CLOSURE / SUSPENSION OF ACCOUNT

22.1 Without limiting clause 5.7, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we reason to believe that you are engaged or likely to engage in any of the following activities;

  1. You breached, or assisted another party to breach, any provision of these Terms and Conditions or the Sweeps Rules, or we have reasonable ground to suspect such a breach;
  2. You have more than one Customer Account, including any Inactive Account, on any Platform;
  3. The name registered on your account does not match the name on
    1. Your payment medium used to make purchases of Gold Coins
    2. The account into which you elect to redeem Prizes or you do not legally and beneficially own such Payment Medium or redemption account;
  4. Your communication with us consists of harassment or offensive behavior, including but not limited to threatening, derogatory, abusive, or defamatory statements, or racist, sexually explicit, pornographic, obscene or offensive language;
  5. Your account is deemed to be an Inactive Account;
  6. You become bankrupt;
  7. You provide incorrect or misleading information;
  8. Your identity or source of funds or wealth (if requested) cannot be verified;
  9. You attempt to use your Customer Account through a VPN, proxy, cloud server, or any similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location, place of residence, or by playing Games using the Platform using a third party or behalf of a third party;
  10. You are not over 18 years of age or such higher minimum legal age as stipulated in the jurisdiction of your State;
  11. You are in a jurisdiction;
    1. Where Participation is illegal; or
    2. Where you are ineligible to Participate in Promotional Play in accordance with the Sweeps Rules
  12. You have allowed or permitted (whether intentionally or unintentionally) someone else to Participate in using your Customer account, or
    1. allowed or permitted (whether intentionally or unintentionally) someone else to Participate in in the Sweeps Rules on your behalf
  13. You have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;
  14. Where Sheesh Casino has received a “chargeback”, claim or dispute and/or a "return" notification via your Payment Medium;
  15. you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity;
  16. it is determined by Sheesh Casino that you have employed or made use of a system (including algos, machines, computers, software or other automated systems such as bots) which give you an unfair advantage;

22.2 If Sheesh Casino suspends or closes your Account for any of the reasons referred to in clause

22.3 above, you will be liable for any all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by Sheesh arising therefrom and you will indemnify and hold Sheesh Casino harmless on demand for such Claims.