Terms & conditions
Sheesh Casino Terms and Conditions 1.0
Last Updated: September 2, 2024
THE WEBSITE, PLATFORM AND/OR GAMES DO NOT OFFER REAL MONEY GAMBLING, AND NO ACTUAL MONEY IS REQUIRED IN ORDER TO PLAY.
These Terms and Conditions form a binding legal agreement between You and Sheesh and apply to your access to, and use of our platform and our games. Please take the time to carefully read these terms and conditions. By accepting these terms and conditions, you acknowledge that you have done so and also inseparably linked to our Privacy Policy, Responsible Social Gameplay Policy, Sweepstakes Rules, Customer Acceptance Policy and any other game-specific or promotion-specific terms associated with the website.
It is important to acknowledge that if you live in any of the excluded territories as defined in clause 2.1, you may not proceed any further - you are not eligible to access or use the platform, create a customer account, play the games, or interact with sheeshcasino.com in any other way
PLEASE NOTE THAT THESE TERMS AND CONDITIONS INCLUDE A PROVISION WAIVING THE RIGHT TO PURSUE ANY CLASS, GROUP OR REPRESENTATIVE CLAIM AND REQUIRING YOU TO PURSUE PAST, PENDING, AND FUTURE DISPUTES BETWEEN YOU AND Sheesh THROUGH INDIVIDUAL ARBITRATION UNLESS YOU OPT OUT WITHIN THE SPECIFIED TIME FRAME. SEE CLAUSE X FOR MORE INFORMATION.
1. DEFINITIONS
Collective Arbitration: means any claim as part of a class, group, collective, coordinated, consolidated, mass, or representative proceeding
Content: means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.
Customer Account: means an account held by a Registered Customer.
Excluded Territories: means the states of Alaska, Georgia, Hawaii, Idaho, Nevada, Maine, Oregon, Rhode Island, Washington, Michigan in the United States of America, as well as any outlying U.S. territories or possessions, and any other jurisdiction outside of the United States.
Fraudulent Conduct: means of any conduct described in clause Y
Game: means any or more Games(s) available on the Platform in either Standard Play or Promotional Play. We reserve the right to add and/or remove Games from the Platform (including limiting their availability in certain jurisdictions) at our sole discretion for any reason.
Gold Coins: means the virtual social gameplay token which enables you to play the Sheesh Games. Gold Coins have absolutely no monetary value and cannot under any circumstances be redeemed for prizes.
Inactive Account: means a Customer Account that has not recorded any log in or lout out of a period of time exceeding 12 consecutive months.
Merchandise: means any physical goods provided to you by Sheesh as a reward in a competition, challenge, or tournament prize.
Participate: means playing any Games or using our Platform in any manner whatsoever, including any of the conduct described in clause Z.
Payment Medium: means any card, online wallet, financial/bank account, or any other payment medium used to purchase Gold Coins or Gold Coin packages.
Platform: means the services provided through any URL or mobile application belonging to, or licensed to, Sheesh, and branded as part of the “Sheesh” family of games, including the website located at https://www.sheeshcasino.com/, and all subdomains, subpages, and sister sites thereof, as well as all Games, features, tools and services available thereon.
Player or You: means any person who Participates, whether or not a Registered Customer
Prizes: means prizes won when playing Promotional Play Games which are redeemable for valuable prizes in accordance with Sweepstakes Rules.
Promotional Play: means participation in our sweepstakes promotions by playing any games on the Platform with Sweeps Coins.
Registered Customer: means a Player who has successfully registered a Customer Account, whether that account is considered active or not.
Sheesh Games or Standard Play: means any game played with Gold Coins. We may give you Gold Coins free of charge when you sign up to the Platform and thereafter at regular intervals when you log into the Platform. You may win more Gold Coins when you play the Sheesh Games and you may purchase more Gold Coins on the Platform. Sheesh Games are Social Games only and you cannot redeem any prize or winnings as a result of your play on Gold Coins.
Sweeps Coins: means sweepstakes entries subject to the Sweepstake Rules. We may give you Sweeps Coins free of charge when you sign up to a Platform, as a free bonus when you purchase Gold Coins or via each of our free alternative methods of entry as set out in the Sweeps Rules. You may win more Sweeps Coins when you Participate in Promotional Play. YOU CANNOT PURCHASE SWEEPS COINS.
Sweepstakes Rules: means the sweepstakes rules available on the Platform.
Terms and Conditions: means these terms and conditions, as amended from time to time.
Third Party Website: means a third party website not controlled by us.
2. SHEESH CASINO STATEMENT
2.1 The following are “Excluded Territories”:
2.2. BY ACCEPTING THESE TERMS AND CONDITIONS, ACCESSING OR USING THE PLATFORM, CREATING A CUSTOMER ACCOUNT, AND/OR PLAYING THE GAMES, YOU SPECIFICALLY REPRESENT TO US THAT YOU DO NOT LIVE IN ANY OF THE EXCLUDED TERRITORIES. WE ARE SPECIFICALLY RELYING ON SUCH REPRESENTATIONS IN PROVIDING YOU ACCESS TO THE PLATFORM, CUSTOMER ACCOUNT, AND GAMES. IF YOU RESIDE IN ANY OF THE EXCLUDED TERRITORIES AND NONETHELESS CHECK THE BOX FOR ACCEPTANCE OF THESE TERMS AND CONDITIONS, ACCESS OR USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND/OR PLAY THE GAMES DESPITE OUR EFFORTS TO PREVENT YOU FROM DOING SO, WE CONSIDER YOUR ACTIONS TO BE A MATERIAL MISREPRESENTATION TO US, A FRAUDULENT INDUCEMENT OF OUR SERVICES, AND A VIOLATION OF THESE TERMS AND CONDITIONS, AND WE RESERVE ALL RIGHTS TO TAKE APPROPRIATE ACTION AGAINST YOU.
2.3 NO PURCHASE OR PAYMENT IS NECESSARY TO PARTICIPATE OR PLAY THE GAMES. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.
2.4 ONLY CUSTOMERS IN THE CONTINENTAL UNITED STATES AND HAWAII (EXCEPT FOR THE EXCLUDED TERRITORIES) ARE ELIGIBLE TO ACCESS AND USE THE PLATFORM, CREATE A CUSTOMER ACCOUNT, AND PLAY THE GAMES.
3. REGISTRATION & CUSTOMER WARRANTIES & RESTRICTIONS
3.1 Registration
3.2 Warranties & Restrictions
3.3 Eligible Players
Employees and contractors of Sheesh, any of its respective affiliates, subsidiaries, holding companies, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 3 months of the year) are not eligible to Participate.
3.4 Acceptance
By accepting these Terms and Conditions you agree that your Participation is at your sole option, discretion and risk. You will have no claims whatsoever against us or any of our partners, or respective directors, officers, employees, or contractors in relation to your use of the Platform or the Games.
4. LICENSE
4.1 Subject to your agreement and continuing compliance with these Terms and Conditions, Sheesh grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Platform, including Gold Coins and Sweeps Coins, through a supported Web browser or mobile device, solely for your personal, private entertainment and no other reason.
4.2 These Terms and Conditions do not grant you any right, title or interest in the Platform or Content.
4.3 You acknowledge and agree that your license to use the Platform is limited by these Terms and Conditions and if you do not agree to, or act in contravention of, these Terms and Conditions, your license to use the Platform (including the Games and Content) shall be immediately and automatically terminated.
4.4 In the event that the Platform or any Game is deemed to be illegal under the laws of the jurisdiction in which you reside or are situated, you are not granted any license to, and must refrain from accessing, the Platform or relevant Game.
5. YOUR CUSTOMER ACCOUNT
5.1 Single Account
5.2 Accuracy
5.3 Security and Responsibility of Your Customer Account
5.4 Transfer of Accounts, Gold Coins and Sweeps Coins.
5.5 Inactive Customer Accounts
We reserve the right to close your Customer Account if it is deemed to be an Inactive Account
5.6 Closing of Customer Accounts
5.7 Discretion to Refuse or Close Accounts
We reserve the right to place limits on, suspend, close, or refuse to open a Customer Account in our sole discretion with or without any reason given.
6. GOLD COINS
6.1 Gold Coins
6.2 Gold Coin Purchases
6.3 Currency
7. GOLD COINS & SWEEPS COINS
7.1 You may participate in any Game only if you have sufficient Gold Coins or Sweeps Coins (as applicable) in your Customer Account for such Participation. We will not extend you any credit whatsoever for the purchase of Gold Coins or otherwise.
7.2 From time to time, we may assign minimum or maximum Gold Coin purchases as specified and offered on the Platform.
7.3 Once a Gold Coin purchase has been made, the funds will be drawn from your Payment Medium as soon as practicable.
7.4 The purchase of Gold Coins is the purchase of a license that allows you to Participate in Standard Play Games and is not the deposit of funds which can be withdrawn. Funds used to purchase Gold Coins will not, and cannot, be refunded to you, except as provided for in clause 6.6. Gold Coins do not have any real money value.
7.5 Gold Coins or Sweeps Coins that have been submitted for play and accepted cannot be changed, withdrawn or canceled and the Gold Coins or Sweeps Coins (whichever applicable) will be drawn from your Gold Coin or Sweeps Coins balance instantly.
7.6 If you are found to have one or more of your purchases returned or reversed or charged back, your Customer Account will be suspended. If this occurs, the amount of such purchases will constitute a debt owed by you to us and you must immediately remit payment for such purchases through an alternative payment method. Until payment is received by us or our Payment Administration Agent, any purchases and winnings will be deemed void and requests to redeem Sweeps Coins for Prizes will not be allowed.
7.7 In accordance with the Sweepstake Rules:
8. GAMES
8.1 Void Games: We reserve the right to declare Participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.
8.2 Final Decision: In the event of a discrepancy between the result showing on a user’s device and Sheesh server software, the result showing on the Sheesh server software will be the official and governing result.
9. PROMOTIONS
9.1 All promotions, including Games played in Promotional Play, contests, special offers and bonuses, are subject to these Terms and Conditions, the Sweepstakes Rules and to additional terms that may be published at the time of the promotion.
9.2 In the event and to the extent of any conflict between these Terms and Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will prevail.
9.3 Sheesh reserves the right, at its sole discretion, to withdraw or modify such promotions (including their availability) without prior notice to you.
9.4 If, in the reasonable opinion of Sheesh, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
9.5 Without limiting clause B, you confirm that you grant Sheesh an irrevocable, perpetual, worldwide, nonexclusive, royalty-free license to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.
10. REDEMPTION OF PRIZES
10.1 Subject to these Terms and Conditions:
10.2 Limits and Fees
10.3 Your responsibility for Prize Redemptions and Accuracy of Details
10.4 If no valid email address is provided to us within 60 days of a request from us to do so, Sheesh is not obliged to allocate the gift cards to you and may in its discretion deem the Prizes to be void.
10.5 When you choose to redeem Prizes for cash, it is your sole responsibility to ensure that your financial institution will accept payment from us into your bank account. Sheesh has no obligation to check whether your financial institution will accept payments from us to your nominated bank account.
10.6 Subject to clause 10.7, we will not make payments into an account or online wallet which does not match your verified name or the name you provided when registering your Customer Account, or that is not legally and beneficially owned by you.
10.7 Prizes redeemed for cash:
10.8 Where you are required to provide the details of your financial institution, bank account or online wallet, you agree that you are solely responsible for the accuracy of those details. You further agree that, where you have chosen to redeem a Prize for cash and the details you have provided are not accurate, and we have processed the payment using the details you have provided, the redemption of that Prize is complete and we cannot and are not required to reverse or reissue the payment.
10.9 You acknowledge and agree that, if your financial institution will not accept payments from Sheesh or where your bank account or online wallet does not meet the requirements in these Terms and Conditions:
10.10 Timing and Frequency for Prize Redemptions
10.11 Payment Administration Agent
10.12 Expiry and Forfeiture
10.13 Updating Payment Details
Updating or adding additional payment details for the sole purpose of redeeming Prizes may only be done by you when logged into your Customer Account and when you are undergoing the process of redeeming a Prize. We cannot update or add additional payment details on your behalf.
10.14 Refused Prizes
If you choose to redeem Prizes for cash but refuse to accept payments made to your nominated bank account by Sheesh, you must refuse the amount in its entirety. Where you refuse to accept payment to your nominated bank account more than twice in any 3 month period, Sheesh reserves the right to suspend your Customer Account to undertake investigations to ensure that the Platform is not being used as a vehicle for fraudulent activity.
10.15 Mistaken Additions
If at any time we mistakenly add Gold Coins or Sweeps Coins to your Customer Account that do not belong to you, whether due to a technical error, human error or otherwise, the Gold Coins or Sweeps Coins added by mistake will remain Sheesh property and will be deducted from your Customer Account. If you become aware that you have mistakenly received a prize redemption that does not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event you discover an incorrect addition of Gold Coins or Sweeps Coins, you are obliged to notify Customer Support without delay via Live Chat and/or support@sheeshcasino.com.
11. VERIFICATION
11.1 You agree that we are entitled to conduct any identification, credit and other verification checks that we may reasonably require or that are required of us under applicable laws and regulations or by relevant regulatory authorities or to otherwise prevent financial crime.
11.2 Until all required verification checks are completed to our satisfaction:
11.3 We will carry out additional verification procedures in accordance with our internal anti-financial crime policies, including without limitation for any cumulative or single redemption of Prizes exceeding a value of $2,000 (or any USD amount that is equivalent to or greater than $600 from time to time). Verification procedures may, for example, include requests for, and our examination of, copies of your:
11.4 Where any identification, credit or other verification check we require cannot be completed to our satisfaction because you have not provided any document we request from you in the form that we require within 30 days’ of the date the document was first requested, then we are under no obligation to continue with the verification check and we may, in our sole discretion, close or otherwise restrict your Customer Account in any manner that we may reasonably deem appropriate.
11.5 Players who request the redemption of Prizes held in a suspended or closed Customer Account should contact Customer Support via support@sheeshcasino.com. Nothing in this provision should be construed as conveying a right to any such redemption. Your rights in that regard are as set out elsewhere in these Terms and Conditions.
11.6 External Verification Checks
12. RESPONSIBLE SOCIAL GAMEPLAY
12.1 Sheesh actively supports responsible social gameplay and encourages its Players to make use of a variety of responsible social gameplay features.
12.2 You may, at any time, request to take a break, self-exclude or permanently close your Customer Account. You may also set a limit on your purchases of Gold Coins, the amount of Sweeps Coins you play or the time you spend logged into your Customer Account. We refer you to our Responsible Play Policy for full details.
12.3 Sheesh is committed to providing excellent customer service. As part of that pledge, Sheesh is committed to supporting responsible social gameplay. Although Sheesh will use all reasonable endeavors to enforce its responsible social gameplay measures, Sheesh does not accept any responsibility or liability if you nevertheless continue gameplay and/or seek to use the Platform with the intention of deliberately avoiding the relevant measures in place and/or Sheesh is unable to enforce its measures/policies for reasons outside of Sheesh’s reasonable control.
12.4 You may, at any time, request a time-out or self-exclusion from our Games. Please check our self-exclusion procedure here
13. FRAUDULENT CONDUCT
13.1 As a condition to access the Games or Platform, you may not, directly or indirectly:
14. INTELLECTUAL PROPERTY
14.1 The computer software, the computer graphics, the Platform and the user interface that we make available to you is owned by, or licensed to, Sheesh or its associates and protected by copyright laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions we have established (including these Terms and Conditions) and in accordance with all applicable laws, rules and regulations.
14.2 You acknowledge that Sheesh is the proprietor or authorized licensee of all intellectual property in relation to any Content.
14.3 Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.
14.4 You grant Us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by Sheesh.
14.5 You must not reproduce or modify the Content in any way, including by removing any copyright or trademark notice.
14.6 All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.
15. DISRUPTIONS AND CHANGE
15.1 No Warranties
The Platform is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Platform (including the Games and Content).
15.2 Malfunctions
Sheesh is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to Game play, nor attempts by you to Participate by methods, means or ways not intended by us.
15.3 Sheesh accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its Content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its Content or any errors or omissions in Content.
15.4 In the event of a Platform system malfunction all Game play on that Platform is void.
15.5 In the event a Game is started but fails to conclude because of a failure of the system, Sheesh will use commercially reasonable efforts to reinstate the amount of Gold Coins or Sweeps Coins played (whichever applicable) in the Game to you by adding them to your Customer Account. Sheesh reserves the right to alter Player balances and account details to correct such mistakes.
15.6 Sheesh reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, Gold Coin balances, Sweeps Coins balances or other balances, that may be due to misconfiguration or a bug, will be canceled and removed from the Platform. Player balances and account details may be altered by Sheesh in such cases in order to correct any mistake
15.7 Changes to the Platform
Sheesh reserves the right to suspend, modify, remove or add Content (including its availability) to the Platform at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification to, or suspension, unavailability, or discontinuance of, the Platform (including any Game, promotion, challenge or Content thereon) and you will have no claims against Sheesh in such regard.
15.8 Service Suspension
We may temporarily suspend the whole or any part of the Platform for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such maintenance. We will restore the Platform, as soon as is reasonably practicable, after such temporary suspension or maintainance.
16. TERRITORIAL AVAILABILITY
16.1 The Platform, or any feature thereof (including any and all Games, promotions, challenges and Content), may not be available in all territories and jurisdictions and Sheesh makes no representation that the Platform is or shall remain available for use in any particular territories and jurisdictions. You acknowledge and agree that Sheesh may (at its sole discretion) change, restrict or prohibit the availability of all or a portion of the Platform in certain territories and jurisdictions at any time, and you will have no claims against Sheesh in such regard.
17. VIRUSES
17.1 Although we take all reasonable measures to ensure that the Platform is free from viruses we cannot and do not guarantee that the Platform is free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus in case of a breach, malware, or hack.
18. PRIVACY POLICY
18.1 Sheesh is committed to protecting and respecting your privacy and complying with all applicable data protection and privacy laws.
18.2 Our Privacy Policy is inseparably linked to these Terms and Conditions and its acceptance is a prerequisite to account registration.
19. MARKETING COMMUNICATIONS
19.1 You consent to receive marketing communications from P8D Interactive Inc. in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting Customer Support via support@sheeshcasino.com.
20. USE OF LIVE CHAT SERVICES
20.1 We may provide you with a Live Chat service to talk to our Customer Support representatives or to talk to other Customers. It is your responsibility to use these services only for their intended purposes. You are not permitted to use our Live Chat services for illegal purposes.
20.2 . Be careful what you post on any Live Chat service. We review and moderate chats and keep a log and record of statements. Your use of the Live Chat service should be for recreational and social purposes only.
20.3 Spamming on Live Chat is prohibited. You are prohibited from intimidating, harassing or abusing other Customers or Sheesh employees and representatives.
20.4 You will not use any Live Chat service to engage in any form of harassment or offensive behavior, including but not limited to, threatening, derogatory, abusive or defamatory statements, or racist, sexually explicit, pornographic, obscene, or offensive language.
20.5 You will not use any Live Chat service to infringe the privacy rights, property rights, or any other rights of any person.
20.6 You will not submit any kind of material or information on any Live Chat service that is fraudulent or otherwise unlawful or violates any law.
20.7 You will not use any Live Chat service to distribute, promote, or otherwise publish any kind of malicious code or do anything else that might cause harm to the Platform or to other Player’s systems in any way.
20.8 We reserve the right to remove any Live Chat service from the Platform at any time
20.9 We will not be liable if damages arise out of the Live Chat service.
20.10 We reserve the right to report any suspicious activity in the Live Chat service to authorities.
21. COMPLAINTS AND CUSTOMER SUPPORT
21.1 If you would like to contact our Customer Support department or have a complaint regarding our Platform (including any Game), you may contact us at support@sheeshcasino.com
21.2 All email communications between you and Sheesh Casino should be carried out using the email address that you have registered with. Failure to do so may result in our response being delayed.
21.3 The following information must be included in any written communication with Sheesh Casino (including a complaint);
21.4 Failure to submit a written communication with the information outlined may result in a delay in our ability to identify and respond within a reasonable timeframe. In some circumstances, it may take up to 15 calendar days to respond to a complaint.
21.5 After completing our internal complaints process, if the player feels the complaint was not resolved to their satisfaction, the player may choose an external examination of the handling of their complaint by contacting adr.org. Your decision whether or not to engage the American Arbitration Association is entirely voluntary.
22. CLOSURE / SUSPENSION OF ACCOUNT
22.1 Without limiting clause 5.7, we reserve the right, at our sole discretion, to suspend or close your Customer Account (notwithstanding any other provision contained in these Terms and Conditions) where we reason to believe that you are engaged or likely to engage in any of the following activities;
22.2 If Sheesh Casino suspends or closes your Account for any of the reasons referred to in clause
22.3 above, you will be liable for any all claims, losses, liabilities, damages, costs, and expenses incurred or suffered by Sheesh arising therefrom and you will indemnify and hold Sheesh Casino harmless on demand for such Claims.